Help and contact

Something not working, a line that sounds wrong, or an idea? Write to us at support@otolore.com. We read every message.

If a line in an episode sounds wrong, the fastest way is the flag in the player: it sends us the exact line.

Restore my progress on a new phone

On your old phone, go to Settings → Account and sign in with Apple or Google. On the new phone, sign in with the same account in Settings → Account.

Restore my subscription

Open the app, tap any locked episode and tap Restore purchases. Use the same Apple account you bought it with.

Cancel my subscription

On your iPhone: Settings → your name → Subscriptions → OtoLore → Cancel subscription. You keep Premium until the end of the period you paid for.

Ask for a refund

Apple handles refunds: reportaproblem.apple.com.

Delete my account and data

In the app: Settings → Account → Delete account. This deletes your progress and account right away. Deleting the account does not cancel a subscription; cancel it in the App Store too. See also the privacy policy.

Episodes don't download

Check that you are online and have some free space, then open the episode again. Downloads can be managed in Settings → Downloads.